Numi Support
Need Help?
For all support inquiries, please email us at:
📧 contact@bimi.bioCommon Questions
Subscription & Payments
- How to manage your subscription
- Billing and payment issues
- Subscription cancellation
App Features
- Understanding wellness scores
- Daily quests and challenges
- Voice interaction issues
- Progress tracking
Technical Support
- App crashes or freezes
- Login problems
- Data synchronization issues
- Device compatibility
For Quick Support
To help us assist you faster, please include the following in your email:
- Your username or email address
- A clear description of your issue or question
- Any relevant screenshots or error messages
- Your device model and iOS version
- Steps you've already tried to resolve the issue
Important Note
Numi is designed as a wellness companion app and is not a substitute for professional medical advice. If you're experiencing serious mental health concerns, please contact a licensed healthcare provider.
Response Time
We aim to respond to all support inquiries within 24-48 hours during business days.